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FAQs

Your Questions, Answered with the Tide

Whether you're chasing the tide or just getting started, we’ve answered the most common questions to make your journey smooth, simple and sea-bound.

FAQs

Do you offer free shipping?

Yes, we offer free shipping Australia-wide. No hidden fees. No surprises. Just smooth sailing from our dock to your door.

How long will my order take to arrive?

We aim to ship within 3 business days, and you’ll receive a shipping confirmation within 24 hours of dispatch. If you don’t see a confirmation after 4 business days, feel free to reach out at support@nauticalnomads.com.au.

What if I want to return something?

We offer 30-day easy returns. If your item isn’t quite right, simply email us at support@nauticalnomads.com.au with your order number. As long as the item is in "like new" condition with original packaging, we’ll guide you through a smooth return.

What if my item arrives damaged?

If something isn’t right on arrival, snap a few photos and send them to us the same day at support@nauticalnomads.com.au. We’ll handle the rest and make sure you receive the gear you ordered, undamaged and ready to roam.

Can I cancel my order?

Yes. If your order hasn’t shipped yet, we’ll issue a full refund. If it has already shipped, it will follow our 30-day return policy, and you’ll be responsible for return shipping.

Do you ship internationally?

We do. While our gear is built to Australian electrical standards (240V), we’re happy to quote international shipping based on your location. Just contact us to get started.

Can I return used gear?

To uphold our quality promise, we only accept returns on items that are unused and in like-new condition. We don’t accept returns for items purchased for one-time or promotional use.

What’s your Price Match Guarantee?

If you find a lower price online, including shipping and taxes, let us know. We’ll match or beat it, no questions asked. Just email us the link, and we’ll take it from there.

What makes Nautical Nomads different?

We handpick gear with care and purpose, guided by a deep love of water and wild places. From our free shipping and easy returns to our promise of great service and satisfaction, we’re here to support your next adventure, from start to splash.